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Frequently Asked Questions

Frequently Asked Questions

General

No, there is no cost to tour Stonewater Apartments

We accept walk-ins, no appointment is necessary.

Management is accessible Monday through Friday from 9AM-6PM and Saturday from 10AM-5PM.

You can apply for an apartment through the website.

Applications can take 72 hours to be approved.

When you sign a lease you will be responsible for a $200 admin fee to hold the apartment, $50 per applicant, then a prorated amount of rent when moving in for the month of. Security Deposit ranges from $500-$1300 we have an opt out option that you can pay $13 or $21 for remaineder of lease depending on credit.

Rent payments can be made online through the RentCafé portal.

Utilites are billed monthly, pet fees are billed monthly, if you chose a security deposit fee that is monthly as well.

Yes, at Stonewater Apartments we require residents to have renter's insurance.

No utilities are included in rent.

You just have to set up LGE. Our water, sewer, and trash are billed through the apartment.

You can use Spectrum or AT&T Fiber.

If a guest stays longer then 7 days they will have to fill out an application.

No, we do not allow residents to sublet their apartments.

If you have to break your lease you will be responsible for a 2 months insufficient notice fee and a 2 months termination fee.

Yes, we offer 6 month leases.

No, we do not offer corporate leases

Amenities

Stonewater Apartments offers amenities including a dog park, pool, grilling stations, and a yoga and fitness center.

The pools and decks are available for use Memorial Day through Labor Day, Tuesday through Sunday from 11AM-8PM.

Yes, on-site parking is available.

Washer and dryer hookups are located next to the kitchen.

Black Appliances are standard for classic units, Renovatead units have chrome steel.

No, we do not offer furnished apartments at Stonewater Park.

No, we do not have the ability to hold packages at the leasing office.

The fitness center at Stonewater Apartments is open 24hrs.

The Stonewater gym offers treadmills, bikes, and an assortment of all-purpose machines.

No, we do not have quiet hours and do not charge a fee to utilize our communal spaces.

Location

Stonewater Apartments is located at: 11353 N Tazwell Drive.

Accomack Drive is the nearest cross street to our community.

Stonewater Apartments is located in the Jefferson School District.

Our residents enjoy shopping at St Matthew's Mall.

Maintenance

Before a new resident moves into their apartment we complete a maintenance turn, contractor work, and professionally clean each unit.

Yes, Stonewater Apartments has an on-site maintenance team.

If your unit needs any repairs please place a work order on the portal or come into the office.

No, your presence is not required for service work to be completed.

If locked out after hours, you will have to call a lock smith.

Yes, if you paint you just have to paint back white when you prepare to move out.

Pet Policy

Yes, Stonewater Apartments is a pet-friendly community.

$300 pet deposit, $30 monthly pet rent.

We do not allow aggressive breeds at Stonewater Apartments.

Yes, we offer a pet park at Stonewater Apartments.

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Our team is always ready to answer your questions.